Return and Refund Policy

At Ai-Markets.Shop, we prioritize the security and satisfaction of our customers. This comprehensive Return and Refund Policy is designed to protect against fraudulent activities and ensure a smooth and transparent process for handling returns and refunds. We are committed to maintaining the integrity of your shopping experience and addressing any disputes with utmost diligence.

1. Customer Obligations on Duties and Taxes

Customers are responsible for paying any customs taxes and duties imposed by the carrier or customs of their country of residence. Duties are paid directly to the carrier or customs authority. Ai-Markets.Shop ships orders DDU (Delivered Duty Unpaid), meaning customers are responsible for settling any customs charges. If a customer fails to pay the required customs taxes and duties, the package may be held at customs and will not be refundable. If your package is held in customs, the customs or carrier will contact you directly. Ai-Markets.Shop is available to provide support and information to assist with the customs process.

2. Order Verification and Security Measures

Every order placed at Ai-Markets.Shop is subject to a stringent verification process to ensure the legitimacy and authenticity of the transaction. We use advanced security technologies, including encryption and fraud detection algorithms, to identify and prevent fraudulent activities before they impact our customers. Orders may be subject to additional verification steps, such as confirming the billing and shipping addresses, contacting customers directly to verify details, and cross-referencing information with our fraud prevention databases.

3. Fraudulent Chargebacks and Dispute Resolution

Ai-Markets.Shop takes fraudulent chargebacks very seriously. We have implemented robust procedures to investigate and contest any unjustified disputes initiated by customers. Our team is trained to identify common signs of fraudulent chargebacks and to gather the necessary evidence to support our case when responding to disputes. Customers are required to comply with our Terms of Service and Return Policy when seeking refunds or addressing issues with their purchases. Failure to follow these guidelines may result in the denial of a refund request.

4. Documentation and Evidence Requirements

To contest a chargeback, customers must provide compelling evidence as per our Return Policy guidelines. This evidence may include, but is not limited to:

• Proof of delivery, such as tracking information and delivery confirmation receipts.
• Photographic or video evidence of the product's condition upon delivery.
• Communication records between the customer and our support team detailing the issue and any attempts to resolve it.

Our team meticulously reviews all provided evidence to determine the validity of the dispute and to present a strong case to the payment processor.

5. Customer Responsibilities and Obligations

Customers are obligated to provide accurate and truthful information during the checkout process and in all subsequent communications with Ai-Markets.Shop. It is the customer's responsibility to thoroughly review and understand our policies, including this Return and Refund Policy, before making any purchase. Customers must follow the procedures outlined in our Return Policy when returning a product or requesting a refund. This includes adhering to any return timeframes, providing necessary documentation, and ensuring the product is returned in its original condition. Failure to comply with these obligations may result in the denial of refunds, warranty claims, or other customer support services.

6. Return Policy

We offer a 30-day return policy for most products. Customers must initiate a return request within 30 days of receiving their order. Products must be returned in their original condition, including all packaging, accessories, and documentation. To initiate a return, customers must contact our Customer Support team at Ai_Markets@outlook.com or call us at +52 656 766 5070 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong product or a defective item.

7. Refund Policy

Refunds will be processed once the returned product has been received and inspected. This process typically takes 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Depending on the payment method, it may take additional time for the refund to be reflected in the customer’s account. Shipping and handling fees are non-refundable, except in cases where the return is due to an error on our part.

8. Legal Remedies and Actions

Ai-Markets.Shop reserves the right to pursue legal remedies and actions against individuals or entities involved in fraudulent activities or attempts to exploit our Return and Refund Policy. We may seek compensation for financial losses, damages, and legal expenses incurred as a result of fraudulent transactions or disputes.

9. Continuous Improvement and Customer Education

We continuously review and enhance our Return and Refund Policy and security measures to adapt to evolving threats and industry best practices. Ai-Markets.Shop is committed to educating customers about the importance of fraud prevention and promoting responsible shopping practices. We encourage customers to report any suspicious activities or concerns to our Customer Support team immediately.

10. Contact Information and Support

For inquiries or concerns regarding our Return and Refund Policy, please contact our Customer Support team at Ai_Markets@outlook.com or by calling +52 656 766 5070. Our dedicated support team is available to assist you in understanding and adhering to our policies effectively and to provide any necessary support regarding returns and refunds.

Conclusion

By shopping at Ai-Markets.Shop, customers agree to abide by our Return and Refund Policy. We strive to maintain transparency, integrity, and trustworthiness in all interactions and transactions. Our commitment to providing a secure and reliable shopping experience is unwavering. Thank you for choosing Ai-Markets.Shop for your online shopping needs.

Contact Information:

Email: Ai_Markets@outlook.com
Address: 7140 Ejercito Nacional, Cd Juarez, Chihuahua, MX
Phone: +52 656 766 5070